Return & Refund Policy
We aim to provide a seamless shopping experience, but if for any reason you are not satisfied with your purchase, we’re here to help. Below are our guidelines for returns and refunds:
Eligibility for Returns or Exchanges:
- Returns or exchanges must be requested within 3 days of delivery.
- The product must be in its original condition: unused, undamaged, and in its original packaging.
- Include a copy of the invoice with your return.
Important Points to Note:
- Ensure that the returned product is securely packed (preferably using bubble wrap) to prevent damage during transit. We cannot accept items that are damaged during return shipping.
- Return shipping costs are the customer’s responsibility, and delivery charges are non-refundable.
- Items purchased during clearance sales or promotional events may not qualify for returns or exchanges unless defective.
Refund Process:
- Refunds will be processed within 3 working days after we receive the returned product and verify its condition.
- Refunds will be made to your original payment method or as store credit, depending on your preference.
Steps to Initiate a Return or Exchange:
- Contact Us: Email flipzone.pk@gmail.com with your order details and reason for return or exchange.
- Repack Merchandise: Securely pack the item(s) in their original condition.
- Ship to Us:
Flipzone.pk Returns Department
Johar Town Phase 1, Lahore - Notification: Once we receive the return, we will inspect it and notify you of the refund or exchange status.
For additional support, you can reach out to us at flipzone.pk@gmail.com or call us at +92-345-0052954.
